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International SOS (Intl.SOS) is offering a teleconference (TCON) based TRICARE Fundamentals Course (TFC) for participants in the TRICARE-Pacific area. Participants take the online TFC independently over the course of 5 days in addition to receiving instructor-led overseas-specific training via TCON (2 hours each day).

After registering, participants receive instructions to log into the course and for downloading the TFC Guidebook, and TRICARE-Pacific specific materials. The course includes real-life examples and scenario-based lessons. Participants have the opportunity to ask questions via and interact with others in the TRICARE-Pacific area via TCON. Interaction will be real-time and TCONs are scheduled in Japan Standard Time (JST).

This course is only available to participants who assist TRICARE Overseas Program (TOP) beneficiaries in the PACIFIC area. Local/distance travel is not required to participate in this course. Allocation of course completion hours will be the individual participant’s responsibility, with approval (if required) from your respective organization/unit.

Frequently Asked Questions:

How much does the training cost?
This TFC course is free. Country-specific (direct and) toll-free phone lines will be available. Time needed to complete this course is the participant’s responsibility.

How long is the course?
The course is scheduled for 5 days. Below is the planned agenda. Please note times are listed in JST.



Day 1

0900-1000

Kick-off and Introduction (TCON)

Overview of what to expect. Dial-in instructions and expectations for participants.

1000-1400


Online Modules 1-2 (Self-Paced)

1400-1530

Instructor-led TCON: Day 1

1530-1600

Q&A Session (Optional)


Day 2

0900-1400

Online Modules 3-4 (Self-Paced)

1400-1530

Instructor-led TCON: Day 2

1530-1600

Q&A Session (Optional)


Day 3

0900-1400

Online Modules 5-7 (Self-Paced)

1400-1530

Instructor-led TCON: Day 3

1530-1600

Q&A Session (Optional)


Day 4

900-1400

Online Modules 8-10 (Self-Paced)

1400-1530

Instructor-led TCON: Day 4

1530-1600

Q&A Session (Optional)


Day 5

900-1400

Online Module 11 (Self-Paced) and Take Online TFC Final Exam

1400-1600

Instructor-led TCON: Day 5

Overview of key points from Online TFC Course, review overseas region-specific information, review course evaluation process and conduct final Q&A session.

Why take a TCON TFC course?
The main advantage of the TCON TFC course is the elimination of travel expenses to each attendee’s organization/unit. The core course content is the same as current TFC offerings. The structure of the TCON offers added flexibility for participants to learn at their own pace. The daily instructor-led TCONs covers TRICARE and TOP-specific benefits including real-life examples about topics such as: TRICARE Philippine Demonstration, Japan Alternate Payment Process, Global TRICARE Service Center, TOP Prime Enrollment Support, etc. During the instructor-led TCONs, participants may ask questions, interact with other participants, and can learn from their shared experiences.

What are the course requirements?
To complete the course and receive your certificate of completion, you must attend the TCON each day of the course, pass the final exam with a score of 80% or better, and complete the online end-of-course evaluation by the specified deadline.

How do I receive my Certificate of Training?
Upon completion of the above requirements, you will receive a certificate of completion via e-mail from TRICARE University (approximately seven business days after completion of the online end of course evaluation).

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