DHA Communications Online Courses
To take these courses you must have an account at Joint Knowledge Online (JKO).
IF YOU ALREADY HAVE A JKO ACCOUNT, you may enroll in a course by clicking its direct link in the course title as listed below.
You’ll be prompted to log in to JKO and then you’ll be taken right to the course’s enrollment screen.
IF YOU DON’T YET HAVE A JKO ACCOUNT, go to https://jkodirect.jten.mil/
and follow the applicable onscreen instructions to create an account.
Current Course Offerings:
- TRICARE Fundamentals Online Certification Course (DHA-US051)
This interactive course is for those who need to understand the basics of TRICARE. The 11 modules in this course cover key concepts, TRICARE programs
and options, Guard and Reserve, dental, pharmacy, claims, appeals, and more. There's a pre-test, a 50-question final exam, and a course evaluation.
- Assistance Reporting Tool (ART) Basics (DHA-US074)
This course is a series of short interactive modules. It serves as a basic introduction to the Assistance Reporting Tool (ART). It shows users how to
open a case, upload documents, create notes, refer a case, and close a case.
- Custom Reporting in ART (DHA-US073)
This interactive, single-module course leads participants through creating and saving a custom report for their use.
- Customer Service Training (DHA-US067)
Using short, humorous video examples, this course helps customer service staff meet and exceed their customers' expectations, create a good impression,
build rapport, recognize different customer types, and help each one have a good customer service experience.