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Defense Health Agency

"On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."

Surveys

The TRICARE Survey Program was formally established in response to the National Defense Authorization Act Public Law. No. 102-484, § 724, 106 Stat. 2315, 2440 (1992) which states; the administering secretaries shall conduct annually a formal survey of persons receiving health care to determine:

  • Availability of services provided, type of services received and facilities where provided
  • Familiarity with availability and facilities
  • Health Status
  • Satisfaction with system and quality provided
  • Other matters as appropriate

Defense Health Cost Assessment and Program Evaluation health care scientists collect information to measure beneficiary and staff satisfaction and to support functions such as: strategic planning and marketing; improving quality of care/access; contractual performance; and responding to MHS and DoD requests. Surveys are benchmarked against national norms. Results are monitored to implement change as appropriate. DHCAPE's DoD Health Care Survey Operations and Information Control provides the direction, coordination and oversight for all DoD-wide health care survey research/operations.