Is It Covered?
Search the A-Z list for a list of covered services. Your coverage and out-of-pocket costs may vary based on who you are and your health plan option.
Telemental Health Services
As part of the Telemedicine benefit, your regional contractor has established a network of Telemental Health Care originating sites for beneficiaries, and networks of offsite providers who can evaluate, treat and refer you as necessary via video. If you are near an originating site, you may use TRICARE's Telemental Health Care benefit for all aspects of behavioral health services including psychotherapy and medication management.
Referrals and Authorization
As with any behavioral health care received from a TRICARE network provider, active duty service members will need a referral before getting care under the Telemental Health Care benefit. TRICARE Prime active duty family members and retirees do not need a referral or authorization to set an online care appointment with a distant provider, as long as the Telemental Health Care appointment is one of the first eight behavioral health sessions in a fiscal year (Oct. 1 - Sept. 30).
To Request Telemental Health Services
- In the North Region, call Health Net at 1-877-TRICARE (1-877-874-2273).
- In the South Region, call Humana Military at 1-800-700-8646.
- In the West Region, contact UnitedHealthcare at 1-877-988-WEST (1-877-988-9378).
Telemental Health services are not available beneficiairies living overseas, enrolled in the US Family Health Plan or using TRICARE For Life.
This A-Z list of topics is not all inclusive. TRICARE covers most inpatient and outpatient care that is medically necessary and considered proven. However, there are special rules or limits on certain types of care, while other types of care are not covered at all.