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TRICARE Help: Never More Than a Click or Call Away

11/25/2013

Beneficiaries who need information about their TRICARE benefit may not be aware of the information available on the Internet. There are many services available that can be completed online, like enrolling in a health care plan or comparing plans. However, new or transitioning beneficiaries may need to speak to someone for assistance and TRICARE has that covered too.

TRICARE is managed through four geographic health service regions, North, South, West and Overseas, which coordinate health care services for beneficiaries. Each of these regions not only has a website with beneficiary information, but also a toll-free customer service number.

Health care services for beneficiaries in the North Region are managed by Health Net Federal Services, LLC.  Help is available at www.hnfs.com or 1-877-874-2273.

Beneficiaries in the South Region can reach out to Humana Military at www.humana-military.com or 1-800-444-5445.

UnitedHealthcare Military & Veterans manages health care services for the West Region. The web address is www.uhcmilitarywest.com and the toll-free number is 1-877-988-WEST (9378).

Overseas beneficiaries can visit www.tricare-overseas.com/ContactUs and choose the region and country where they’re located for country-specific toll-free numbers. Keep in mind, beneficiaries should dial the numbers provided from within the country they are located and also note that toll-free lines may not be available for all mobile phone carriers overseas.

Beneficiaries can visit www.tricare.mil to explore the information available to them, including www.tricare.mil/FAQs for answers to the most frequently asked questions or to search for a specific category. When going online doesn’t provide the answer, beneficiaries also have toll-free customer service numbers to use. TRICARE strives to provide beneficiaries answers to all questions and facilitate the best in health care service.

Last Updated 11/25/2014