PCS Tips for TRICARE Overseas Beneficiaries Returning to the United States
Preparing for a permanent change of station (PCS) move can be stressful; even more so when the move is from overseas to the U.S. Since walk-in customer service at TRICARE Service Centers (TSCs) ended April 1, beneficiaries moving stateside should get familiar with TRICARE’s self-service options, and make the transition as easy as one…two…three.
Active duty service members and active duty family members moving from overseas to the U.S. will transfer to TRICARE Prime or TRICARE Prime Remote. If you walked into a TSC to handle this the last time you were stateside, you should know that things have changed. Now you can transfer your TRICARE Prime options via telephone by using “Moving Made Easy” – a program available only to active duty families. The process is automated and hassle-free and in most cases, a new enrollment form isn’t necessary.
Using “Moving Made Easy” is simple, just call your current (losing) contractor and give them information about your upcoming move. Then the losing contractor contacts your gaining contractor to begin the enrollment transfer. After that, your new contractor will contact you within five days of your arrival date to complete the process. It’s that easy!
Overseas beneficiaries may be used to going to a TSC for TRICARE benefit help and assistance. Beneficiaries returning to the states from overseas can now manage their health care benefits 24/7 online via the links found in the “I want to…” section on TRICARE.mil. With “I want to…” beneficiaries can access quick links to secure login portals for more than a dozen customer service features. Beneficiaries can:
- Manage prescriptions
- Enroll in or purchase a plan
- Find a doctor
- Update personal information
- File or check on a claim
- Pay a bill
- Book appointments at a military hospital or clinic
- Change a primary care physician
- View military health records
These self-service tools can help make your PCS move easier for the whole family. To learn more about “Moving Made Easy” visit www.tricare.mil/moving. To access the “I want to…” portal, visit TRICARE’s homepage at www.tricare.mil.