Pharmacy

All grievances about a pharmacy provider, such as a network pharmacy, go directly to Express Scripts in one of the following ways:

  1. Call 1-877-363-1303
  2. Send an email message to: DOD.customer.relations@express-scripts.com
  3. Send a letter to:

Express Scripts, Inc.,
P.O. Box 52150,
Phoenix, AZ 85072

If you have a complaint about the mail order pharmacy or other services provided by Express Scripts, please send a written complaint to:

Defense Health Agency
Pharmaceutical Operations Directorate
7700 Arlington Boulevard, Suite 5101
Falls Church, VA  22042-5101

Last Updated 7/29/2014